I’m an airplane guy. I enjoy flying them, I enjoy flying in them, I enjoy talking about them. I suppose that is no secret, considering the topic of this blog.
Private jets and corporate air travel as a whole have hogged much ink as of late with multitudes of accusations, rebuttals, finger-pointing stints and such being broadcast via every media form imaginable. Of all the hype of late, perhaps none has been harder to ignore than the deafening silence of the “big 3″ CEO’s as they hung their heads and cowered instead of defending their business use of private aircraft as a necessary tool to conduct their business. So have they stopped using private air travel after their meetings in Washington? Of course not. It is a necessary business tool that they cannot do without…JetBlue disagrees.
JetBlue launched a comedic online campaign targeted at CEO’s in an attempt to lure them out of business aircraft and onto their commercial airline. The website is: WelcomeBigWigs They depict helpless CEO’s as they attempt to book and check-in to their commercial flights, which JetBlue says, will give them the same access at a much cheaper cost.
National Business Aviation Association (NBAA ) President & CEO, Ed Bolen, isn’t laughing. He recently sent a letter to JetBlue President & CEO, David Barger, asking that he withdraw the false and maligning ads immediately. Bolen goes on to say in his letter that: “The online advertising campaign produced by JetBlue overlooks the fact that the people and companies in business aviation are among the airlines’ best customers,” Bolen said upon sending the letter. “Equally important, the ads disparage an industry that creates more than a million jobs and provides a lifeline to communities across America’s heartland – many of which aren’t served by JetBlue…”
One of the more interesting points presented by Bolen was that “NBAA’s Members purchase over $11 billion worth of commercial airline tickets annually.” Seems that while NBAA members do use their aircraft for business travel, it is not their sole means of transportation. If that doesn’t scream efficient use, I’m not sure what does.
While I agree with the points Mr. Bolen presents in his letter, I can’t fault JetBlue for a creative and timely advertising campaign. Don’t be naive about their supposed “attack” on general aviation – they know they aren’t going to draw very many executives away from using their best business tools, but what they have done is create additional brand awareness that will likely translate to more leisure bookings. In an economic time that is challenging to us all, strengthening and growing your brand is essential for survival. Just ask Richard Branson.
While clearly biased and full of holes, I applaud JetBlue’s creative approach!